This Refund Policy applies to all subscription purchases made through the Next Obsession app and website.
1. Free Trial
Next Obsession offers a 7-day free trial with no payment card required. You are not charged during the trial, so no refund is applicable to the trial period itself. You can cancel or simply not subscribe at any point during the trial with no charge.
2. Monthly Subscription ("The Obsessed")
Monthly subscriptions are billed in advance. You may cancel at any time, and you will keep access until the end of your current paid billing period. We do not provide refunds or credits for partial months already billed, except where required by law.
3. Annual Subscription ("The All-In")
Annual subscriptions are billed once per year in advance. If you cancel partway through your annual term, you will retain access until the end of the current annual period, but we do not provide prorated refunds for unused months, except where required by law.
If you were charged for an annual renewal in error, contact us within 14 days of the charge and we will review your request.
4. Lifetime Access ("First Edition")
The First Edition tier is a one-time, non-recurring payment for lifetime access to the Service, limited to a set number of spots. First Edition purchases are non-refundable. If you no longer wish to use the Service, you may delete your account at any time via your settings or by contacting us, but no refund will be issued for the lifetime purchase.
Where applicable law grants you a mandatory right to a refund or cooling-off period that cannot be waived (for example, certain consumer protection laws in your country of residence), this policy does not limit those statutory rights.
5. Billing Errors
If you believe you were charged incorrectly (e.g., duplicate charge, charge after cancellation), please contact us within 14 days of the charge at Nextobsessionrealm@outlook.com with your account email and details of the charge. We will investigate and issue a refund if a billing error is confirmed.
6. How to Request a Refund
To request a refund under this policy, email Nextobsessionrealm@outlook.com with your account email address and the reason for your request. We aim to respond within 5 business days.
7. Payment Processing
All payments are processed securely through our payment provider, Paystack. Approved refunds will be issued to your original payment method via Paystack and may take several business days to reflect, depending on your bank or card issuer.
8. Changes to This Policy
We may update this Refund Policy from time to time. The updated version will be posted here with a revised "Last updated" date.